Frequently asked questions

Orders leave the studio within 1–2 business days. Within the Netherlands delivery is usually 1–2 days after dispatch, Belgium and Germany 2–3 days, the rest of the EU 3–5 days.

You receive a tracking link by email as soon as the parcel is handed to the carrier. Full details are on the shipping page.

You have 14 days from delivery to tell us you want to return a piece, and 14 days after that to send it back. Write to info@minjque.nl with your order number and we will reply with the return address and a reference.

Pieces must be unworn and in their original packaging. Return shipping is paid by you unless the piece arrived damaged or was sent in error. Refunds are issued within 14 days of us receiving the return.

Use the size guide: measure the inside diameter of a ring that already fits, or the circumference of your finger, and match it to the US size table.

Between two sizes, take the larger one for a wide band and the smaller one for a narrow band. Fingers swell during the day, so measure in the evening.

The base metal is titanium steel — 316L stainless steel. Gold-tone and silver-tone are PVD finishes, which means the colour is bonded into the surface rather than a gold or silver plating.

Stones are cubic zirconia unless the product page states otherwise. Nothing in the range is solid gold, solid silver, or gold-plated brass.

Pieces worn in direct skin contact are supplied to meet the EU nickel-release limit for jewellery (EN 1811). We do not describe any piece as hypoallergenic or nickel-free, because those are absolute claims no supplier can prove for every wearer.

If you know you react to specific alloys, write to us before ordering and we will tell you exactly what the piece contains.

Wipe with a soft dry cloth after wearing, keep pieces away from perfume and chlorine, and store them separately so they do not scratch each other. The PVD colour does not tarnish; what changes is the polish.

Cleaning and storage details are on the jewelry care page.

Orders shipped inside the European Union do not pay customs or import duties — VAT is already included in the price.

Orders shipped outside the EU may be charged import duties and local taxes by the carrier on delivery. Those charges are set by your country, not by us, and are not refundable by the studio.

Order confirmation and tracking emails come from the store. If you need a copy, write to info@minjque.nl with the order number and the email address you used.

For a VAT invoice, say so in the same email and include your company name and VAT number if the invoice is for a business. We reply within one business day.